Entourage Transportation Frequently Asked Questions.
What forms of payments do you accept?
We accept cash and credit cards (V/MC/AMEX/Disc) for final payment of
Do I have to reserve my reservation with a credit card?
Yes. We require a credit card on file to secure all reservations. All
"reservations" are considered quotes and not secure until we have a valid
card on file.
How do protect my financial information?
Only our highly trained office staff will have access to your credit card
and personal information. In cases where a client changes payment
types a chauffeur may be required to call in to the office with your new
credit card information. We do not store any of your credit card information
on our office computers and our credit card processor only shows the last
four digits of the credit card.
How do you protect my personal information?
We value your trust in our company. We do not share your personal
information (i.e. phone number, address, email, or other information)
with any person outside our company. Our chauffeurs are taught discretion
and under no circumstances will share who our clients are with anyone.
Do you require a deposit?
No. We don't take a deposit on reservations, however, we do require a
valid credit card on file to secure your reservation. A credit card can be
charged if a reservation is cancelled outside of our cancellation policy or
a member of your party violates any of our terms of service.
Will I get a receipt?
Yes. Once final billing is complete for your reservation, the office will
email a copy of your receipt to you for your records.
What happens if I extend my tour / reservation?
If we have the ability to extend your hourly reservation the charges
will incur at the hourly rate broken down into 15 minute increments.
Ask a Client Services Representative for more information.
What makes you different than a taxi or other on demand service?
We hire and train people to be chauffeurs, not just "drivers". Our training
includes customer service, navigation, and on the road "driver" training.
Our chauffeurs wear a clean black suit, will greet you with a smile, and
provide the highest quality service possible.
Why do I need a pre-arranged reservation?
The answer is two-fold. First- in order to provide the best possible
experience for every client we don't schedule reservations too close
together in case of an unforeseen delay. Second- some of the jurisdictions
we operate in require a minimum of 1 hour between reservation and pickup.
What do "point to point" and "as directed" mean?
A "point to point" or "transfer" is a pickup at one address and drop off at
another address. Typically this service does not have any stops in between
start to end. "As directed" or "hourly" is more flexible and allows for
intermittent stops (sometimes on the fly) and the chauffeur waits for your
party during the stops. An "as directed" or "hourly" reservation will have
a minimum of 2 hours for an executive sedan and 3 hours for any other vehicle.
What is the typical tip or gratuity, and is it included?
There is no "typical" amount for a gratuity for a reservation. Many clients will
provide between 10-20% as a gratuity to the chauffeur. Our chauffeurs strive
to provide the best service and earn their service fee.
How many wineries can we visit on a wine tour?
While we want our clients to experience as much of the wine country as
possible, it is important to note that we don't provide "booze cruises".
Depending on your starting location and the locations of the wineries,
you can expect to visit four or five wineries during a 6 hour tour and five
to six wineries during an 8 hour tour. The average person on a wine tour
will taste the equivalent of a bottle of wine during the tour.
How many passengers can I put in the vehicle?
We believe in your comfort and safety above all else. We do not allow
clients to overload a vehicle. Executive sedans can seat up to 4 clients
and all other vehicles are based on the number of seat belts available.
Many other companies will "allow" more passengers, but it is a safety issue
that we take very seriously.
How are you different than Uber, Lyft, and other TNCs?
Entourage operates some of the best maintained vehicles and highly qualified
chauffeurs in the industry. All of our chauffeurs are required to pass a
comprehensive background check, pre-employment, and random drug
tests. We carry the proper amount of insurance and we adhere to
all state and local regulations.
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